Upon receipt, please inspect your order immediately. If you believe you have received DEFECTIVE merchandise, you must contact us within 3 days at firstname.lastname@example.org, so we may address the issue. Please make sure you include images of suspected defects. We cannot make exceptions once you have had the merchandise in your care for a longer period. Just need a different size? Please be aware that our items often sell out very quickly! Please go ahead and place a new order for the correct size of the same exact item and send the incorrect size back for a refund, just make a note on your slip with the new order number. Unworn, unwashed, unaltered goods may be returned for a store credit as long as the tags are attached. We must receive confirmation of return shipping within 7 days from the date your order was placed. If items are returned appearing worn, with makeup, deodorant or animal hair on them, smelling of cigarette smoke or fragrances, damaged or beyond 14 days from the order date, they will be sent back to you without exception. Within 3 business days of receipt of your return we will email you with your store credit information. **Basics, Accessories, Socks, Bras, Scarves, Hats and Final Sale items may not be returned. Any discounts or promo codes greater than 30% off will be considered Final Sale. Please mail returns to 27540 Ynez Rd. Ste J-13 Temecula, CA 92591. Make sure your order number is included. You may want to purchase insurance and tracking for your package, as we can't be responsible for lost or damaged shipments. Any shipping costs are non-refundable as they are paid to a 3rd party. Excessive returns will result in original shipping costs being deducted from your credit.